Nevis Water Department Announces Water Meter Replacement Schedule

The Nevis Water Department (NWD) has embarked on a significant initiative to enhance its water distribution system and improve customer service by replacing numerous defunct water meters across its network. This comprehensive undertaking aims to address the issue of inaccurate billing and promote water conservation efforts, ultimately optimizing the efficiency of the entire water supply system. The NWD assures its customers of its commitment to providing high-quality service and emphasizes the importance of accurate metering for fair and transparent billing practices.

The replacement process involves swapping out the old, non-functional meters with new, state-of-the-art units designed to accurately measure water consumption. This upgrade will not only benefit the NWD by enabling more precise billing but will also empower customers to monitor their water usage effectively, promoting responsible consumption and conservation. The NWD recognizes that replacing faulty meters is a crucial step towards enhancing the overall performance and sustainability of the island’s water resources.

To minimize disruption to customers, the NWD has scheduled the meter replacement program to take place over a two-week period, commencing on Wednesday, July 14th, and concluding on Thursday, July 31st, 2025. The affected areas include Cherry Garden, Pond Hill, Beach Road, Hermitage, Morning Star, Barnes Ghaut, Jessups, Fern Hill, Pinneys, Nugents Height, Bath Village, Lower Farms Estate, Spring Hill, Fern Hill, Braziers, Jones Estate, and Tamarind Bay. The NWD anticipates brief service interruptions for customers directly affected by the meter replacements, as well as for those in close proximity, while the work is being carried out.

The NWD is committed to transparent communication and encourages customers to contact their customer service department with any questions or concerns they may have about the meter replacement process. Dedicated customer service representatives are available to address inquiries and provide detailed information. Customers can reach the NWD customer service department by phone at (869) 665-9061 or (869) 765-5319, or via email at [email protected]. The department aims to ensure that all customers are fully informed and comfortable with the process.

In addition to direct customer service contact, the NWD has designated a public information officer, Hazel Liburd, as a point of contact for media inquiries and general information related to the project. Ms. Liburd can be reached by phone at 869 469 5521 extension 6077, or by email at [email protected] or [email protected]. This dual approach to communication ensures that information is readily accessible to both individual customers and the wider public.

The NWD’s proactive meter replacement initiative demonstrates their commitment to providing efficient and reliable water services to the community while actively promoting responsible water usage. By upgrading to modern, functional meters, the NWD aims to improve billing accuracy, support water conservation efforts, and enhance the overall sustainability of the island’s water resources for the benefit of all residents. The department has taken measures to minimize disruptions and ensure open communication throughout the project, demonstrating their dedication to customer satisfaction and community engagement.